Aftersales Service
Because every journey matters to you, we are committed to taking care of your car with our professional aftersales team — providing you with peace of mind through an extensive 8-year warranty*.
Coverage for 8 years or 200,000 kilometers (whichever comes first)*
- New Vehicle Warranty
- Driving Motor System Warranty
- High Voltage Battery Warranty
New Vehicle Warranty *Excludes wear-and-tear parts.
(New vehicle Warranty)
Driving Motor System Warranty
(Driving motor system)
High Voltage Battery Warranty
(High Voltage Battery)
High Voltage Battery Warranty
(High Voltage Battery)
Emergency Assistance Service
Lifetime Warranty
Lifetime Warranty Package from LEPAS
Take care of your EV for a lifetime, covering the battery, motor, and electric control system. Available for both new and existing customers.
Parts and Warehouse Management
LEPAS Partners with DHL
to Enhance Aftersales Service Quality
You can rest assured that in the event your vehicle requires any spare parts replacement, you will receive prompt and professional service in accordance with international standards.
Spare Parts Delivery Timeline
Bangkok Area
Orders placed before 10:00 a.m. will be delivered on the same day*
Orders placed after 10:00 a.m. will be delivered on the following day*
Upcountry Areas
Orders placed before 2:00 p.m. will be delivered within 2 business days*
(Excluding the three southern border provinces)
*Delivery will commence once warranty approval is granted and the dealer has completed the required process in the system. In cases where the required part is out of stock, the estimated delivery time is approximately 1–2 months.
Home Charger
Lepas offer an exclusive privilege — a Free Home Charger with installation*
Site Survey Appointment
- The dealer will submit the installation request to the designated Home Charger installation service provider.
- The service provider’s Call Center will contact the customer within 3 days after receiving the dealer’s request to schedule a site survey.
- The installation team will visit the site on the date agreed upon with the customer.
Installation Process
Prepare the electric meter and ensure all site conditions meet the requirements for charger installation.
- If the home’s electrical system meets the standard and is ready for installation, the technician team can install the Home Charger on the same day or set another appointment depending on the situation.
- If the electrical system requires meter expansion, the customer must contact the local electricity authority to request an additional circuit and install a new breaker before the Home Charger installation can proceed. It is recommended to schedule the charger installation on the same day as the electricity authority visit to shorten the overall process time.
Warranty & After-Sales Service
Lepas provide a warranty for both the Home Charger unit and installation service, according to the company’s terms and conditions, along with professional after-sales support.
